Effective Date: Friday, September, 12, 2025
At SwiftStreamTV, we strive to provide a high-quality streaming experience. This Refund & Return Policy outlines the conditions under which refunds and returns may be granted. By purchasing from SwiftStreamTV, you agree to the terms below.
1. Refund Eligibility
- SwiftStreamTV offers a 48-hour refund policy.
- Users who cancel their subscription within 24 hours of purchase may be eligible for a refund, provided that:
- All equipment shipped or provided by SwiftStreamTV is returned in original packaging and without damage.
- Return shipping is completed within the designated timeframe (see Section 3).
2. Equipment Returns
- All equipment must be returned in its original packaging and in undamaged condition.
- If equipment is returned with damage, missing items, or without original packaging:
- A restocking fee may apply.
- The restocking fee amount will vary depending on the type of equipment and the extent of damage or missing parts.
- Users are responsible for ensuring proper packaging and shipping methods when returning equipment.
3. Return Window & Shipping Responsibility
- Users have 14 days from the date they receive the return address to ship back any equipment.
- All return shipping costs are the responsibility of the buyer, unless otherwise agreed upon in writing by SwiftStreamTV staff.
- Tracking information is strongly recommended when returning equipment, as SwiftStreamTV is not responsible for lost or undelivered return shipments.
4. Payment & Device Security
- All accounts require full payment for any devices shipped in order to secure service activation.
- Refunds will not be issued until returned equipment is received and inspected by SwiftStreamTV staff.
5. Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
- The 48-hour refund window has expired.
- Equipment is returned damaged, incomplete, or without original packaging and the restocking fee exceeds the refundable amount.
- The user fails to return equipment within 14 days of receiving the return address.
- Service was used in violation of the Terms of Service.
6. Processing of Refunds
- Eligible refunds will be processed to the original payment method within 7–10 business days after inspection and approval of returned equipment.
- Shipping fees and restocking fees (if applicable) will be deducted from the total refund.
7. Contact Us
For return instructions or refund requests, please contact us at:
SwiftStreamTV
Email: info@swiftstreamtv.com